Before buying, please review the information on our website so that your shopping experience will be smooth and enjoyable!

All the information about purchasing, shipping, restrictions, and responsibilities can be found in our menus:

- Bottom Menu
About Us | FAQ | Payment | Privacy Policy | Purchasing | Returns & Exchanges




- Side Menu
Helpdesk | Packing | Shipping | Size Chart | Tracking





SOME IMPORTANT POINTS

1. Import fees for specific countries

Our prices do not take into account potential import fees for specific countries, since these fees vary from one country to another. Depending on your country’s regulations, you might have to pay a fee to your country’s customs office in order to receive your package. Bahia-Capoeira is NOT responsible if you refuse to pay the fee and your package is returned.

2. Customs restrictions

It is the customer’s responsibility to find out about their country’s customs restrictions for imported products. You can usually find this information at your country’s customs office or at the local post office. This is especially important in the case of berimbaus and other musical instruments made of wood and natural products.

IMPORTANT: Although we provide a customs form, Bahia-Capoeira does not provide certificates of origin or health certifications.


3. Shipping information

Remember that we will send your package to the delivery address that you give us. It will be printed on the package EXACTLY how you write it – capitalization included.
For example:





If you provide wrong data that results in the return of your package, then Bahia-Capoeira is not responsible for the costs of re-sending the package.

4. Tracking Numbers

We provide Tracking Numbers for every single package. To get it please, after you receive the notification that we sent your order, open a ticket requesting your Tracking Number.
With this number you can be able to check how and where your package it's going on.
For more information please check the Tracking Orders page.


5. Is your package taking longer than it should?

There are a few possibilities:
a. Local customs. Depending on the customs laws of each country, you may be sent a written notice to come pick up your package at the local post office. Sometimes this notice is delayed, or you may not receive it for some reason:
- You were not at home.
- A relative or friend received the notice and did not tell you.

b. You were not at home. The postal worker tried to make the delivery, but you were not home. The package was then returned to the post office in order to make another delivery attempt later. Normally, depending on each country, the postal worker leaves a written notice informing you of the delivery attempt and/or inviting you to visit the post office to receive your package.


6. Returns and exchanges.

We do not accept returns or exchanges, since all of our products are manufactured and/or prepared specifically for you, the customer!

The ONLY case in which we offer refunds/exchanges is if we send you a defective product or wrong product (that is different from what you ordered) – as long as confirmation of the error is made through sending us a photo of the defective/erroneous product.


7. Products

Your order takes time to be processed and shipped. Every single Bahia-Capoeira product is made specifically for you – so it takes time for us to manufacture and/or purchase all the items you ordered. Depending on how many orders are in line, and the size of your order, processing time ranges from 4-10 business days. In the case of personalized orders or very large orders, the processing time may be a little longer.

We will always keep you updated if there are any unexpected delays or problems with your order!


8. Clothing and model codes

All our clothes are designed by you in our “Interactive Catalog.” Each combination of colors and designs generates a “Model Code.” This code is very important, because it contains all the information about the Type, Model, Background Color, Additional Colors, and Logo.

Click here for a more detailed explanation.

This is why it’s VERY IMPORTANT to type the model code carefully when you make your order!


9. Berimbaus

We always send berimbaus in two packages: one for the biriba verga(s) and the other for the cabaças/caxixi/etc. If you have only received one package, don’t worry – it’s not an error! Normally, the box with the cabaça arrives first, since we often give small packages (under 2 kg) a free upgrade to PRIORITY shipping (8-14 business days). But the vergas can only be sent through the ECONOMIC (21-24 business days) or EXPRESS (5-7 business days) systems.

IMPORTANT: We recommend using the EXPRESS system for berimbaus and vergas, since they will receive better treatment by the shippers and handlers. EXPRESS packages are less likely to be damaged or returned – plus they reach you much faster!


10. Help Desk